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Al Fakher Prime 2: Warranty and After Sales for Distributors

Published 2026 · VapeWholesaleHub trade desk

Warranty and after sales handling define the long term reputation of a Prime 2 line.

There is no shortcut on warranty and after sales: the Prime 2 rewards preparation and punishes improvisation.

Keeping a short internal note on warranty and after sales for each SKU pays for itself the first time a dispute arises over the Prime 2.

Why warranty and after sales matters on the Prime 2

A clear dead on arrival policy removes friction for retail partners.

Seasonality interacts with warranty and after sales more than most forecasts allow for, so a rolling review beats an annual one.

Spare parts availability matters more than warranty length in practice.

Reference specification

Item	Value
Model	Prime 2
Brand	Al Fakher
Category	Starter Kits
Battery	400 mAh
Output range	12-60 W
Capacity	6.0 ml
Charging	USB-C 2A
Coil options	1.0 / 1.2 ohm
Carton quantity	100 units

Tracking return reasons feeds directly into the next sourcing decision.

Practical notes for buyers

Documentation is not paperwork for its own sake; on warranty and after sales it is the difference between a clean clearance and a delayed one.

Retail staff rarely ask about warranty and after sales directly, but their questions almost always lead back to it.

Checklist

Retain one sealed sample carton from every batch for reference.
Review the reorder point after one full selling cycle.
Log sell through by account for the first eight weeks.
Keep certificates current and filed against the exact model name.
Check carton quantities against the commercial invoice line by line.
Agree in advance who pays for return freight on a defect claim.

Commercial terms

Volume commitments work best when they are structured as a rolling target rather than a single fixed number.

Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.

Volume tier	Indicative unit level	Lead time
Carton (164 units)	Tier 1	14-21 days
Pallet (623 units)	Tier 2	21-30 days
Container (6909 units)	Tier 3	21-30 days

All figures above are indicative working ranges used for planning. Final specification and commercial terms are confirmed in writing before any deposit.

Frequently asked questions

What warranty applies to Prime 2?

Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.

Is documentation provided for customs?

Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.

Can several models be mixed in one shipment?

Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.

Can packaging be adjusted for our market?

Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.

Final word

None of this is complicated, but it does need to be written down and reviewed on a schedule.

Trade enquiry

Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.

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