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Al Fakher Max Pro: Warranty and After Sales for Distributors
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Max Pro line.
Between the factory gate and the retail shelf, warranty and after sales is where most of the value on the Max Pro is either created or lost.
Cash flow is the quiet constraint behind warranty and after sales: the cheapest option is rarely the one that frees the most working capital.
Why warranty and after sales matters on the Max Pro
A clear dead on arrival policy removes friction for retail partners.
Keeping a short internal note on warranty and after sales for each SKU pays for itself the first time a dispute arises over the Max Pro.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Max Pro |
| Brand | Al Fakher |
| Category | Starter Kits |
| Battery | 650 mAh |
| Output range | 12-40 W |
| Capacity | 1.0 ml |
| Charging | USB-C fast charge |
| Coil options | 0.8 / 1.2 ohm |
| Carton quantity | 120 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Retail staff rarely ask about warranty and after sales directly, but their questions almost always lead back to it.
Cash flow is the quiet constraint behind warranty and after sales: the cheapest option is rarely the one that frees the most working capital.
Checklist
- Retain one sealed sample carton from every batch for reference.
- Agree in advance who pays for return freight on a defect claim.
- Verify that artwork matches the approved compliance template.
- Review the reorder point after one full selling cycle.
- Keep certificates current and filed against the exact model name.
- Request batch photographs and a packing list prior to shipment.
Commercial terms
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (170 units) | Tier 1 | 30-45 days |
| Pallet (746 units) | Tier 2 | 7-12 days |
| Container (6868 units) | Tier 3 | 7-12 days |
Frequently asked questions
What warranty applies to Max Pro?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Final word
Start with one change, measure it over a quarter, then decide whether it deserves to become policy.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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